Globecomm is a leading connectivity provider of video, voice, and data to the most remote locations on Earth — and under the most treacherous conditions. The company’s comprehensive Satellite, Fiber, Cellular, and CDN infrastructure and services provide robust connectivity over Land, Sea and Air with zero downtime for mission-critical RF and IP communications serving Government, Maritime, Media, Energy, Enterprise, Wireless, and IoT customers in over 100 countries. Along with world-class network system design and integration capabilities, Globecomm specializes in end-to-end hosted and managed services; broadcast and media infrastructure, virtualization, OTT and IPTV solutions; cloud-based services for private network interactive training, distance learning and corporate communications; and Satellite, Wireless, Internet of Things/M2M solutions and services.
The Help Desk Specialist will provide Level 1 customer support while maintaining a high level of customer satisfaction. This role is responsible for maintaining customer relationships, providing answers to customer questions, and supporting other technical support tasks.
Proficiency in Microsoft environment including Outlook, Word, and Excel
Basic knowledge of networking
Ability to work any of 3 rotating shifts to include evenings, weekends, and holidays
Ability to speak, read, and write fluently in English
Ability to work with minimal supervision
Ability to type a minimum of 35 WPM accurately
Ability to problem solve with a sense of urgency
Ability to work in a fast-paced environment while maintaining a high level of professional customer service and courtesy
Ability to maintain a positive demeanor
Ability to learn new technologies
Valued but not required skills and experience:
Equal Opportunity Employer M/F/V/D
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